Tallow Skincare FAQ

Tallow is rendered grass-fed beef fat — and its fatty-acid profile is remarkably close to your skin's own natural oils. That's why tallow moisturisers absorb cleanly, soothe without irritating, and work for skin types that react to plant-based creams. Every product we make is built on a foundation of grass-fed New Zealand tallow.

Shop the bestseller — Tallow & Manuka Honey Balm →

The base is grass-fed New Zealand tallow. Depending on the formula, we add small amounts of cold-pressed natural oils, Manuka honey, vanilla, or actives like bakuchiol (in Reviana). The full ingredient list is on every product page.

What you won't find in any PrimalPantry product: parabens, silicones or fillers.

Grass-fed New Zealand cattle. We render it in small batches at our Christchurch facility — never feedlot, never imported.

Our Unscented range is genuinely scent-free. Our scented balms (Manuka Honey & Vanilla) use natural ingredients only — soft, warm, never overpowering. No synthetic fragrance in anything we make.

Try the Unscented Tallow Balm →

• Sensitive or reactive skin → start with the Unscented Tallow Balm — zero fragrance, zero essential oils.
• Dry or eczema-prone skin → our most-loved formula, the Tallow & Manuka Vanilla Honey Balm.
• Under-eye, dark circles, anti-aging → step up to Reviana Eye Cream — premium-grade with bakuchiol.
• Hair & scalp → our Tallow Shampoo Bar, sulphate-free.

Not sure where to start? Open the chat widget on any page — our team will point you to the right product in under a minute.

Most Kiwis with eczema reach for our Unscented Tallow Balm (no fragrance, no essential oils) or the Tallow & Manuka Vanilla Honey Balm for daily soothing.

PrimalPantry is a Gold supporter of the Eczema Association of New Zealand, and our products are screened by EANZ experts for commonly flaring ingredients. We always recommend a patch test first — and our 30-day money-back guarantee covers you if it doesn't work for your skin.

Our unscented formulas use only grass-fed tallow plus minimal natural support ingredients — no synthetic fragrance, sulphates, parabens or silicones.

Most parents reach for the Baby Body Butter or Unscented Tallow Balm for little ones. If you're pregnant or have a sensitive medical condition, we recommend a quick check with your healthcare provider — we're not a substitute for medical advice.

Reviana is our premium under-eye and brightening cream — same grass-fed tallow, but formulated with bakuchiol (a plant-based retinol alternative) and concentrated for the delicate eye area.

For a one-step face and body moisturiser, the regular balm is perfect. For dark circles, fine lines, or under-eye care, Reviana is the upgrade.

Yes — the Tallow Face & Body Balm is built for both. For your face, just use a little less.

Warm a pea-sized amount between your fingertips and press into clean, slightly damp skin. Once a day for maintenance, twice for dry patches or flare-ups. A little goes a long way — much further than most creams.

With daily use across face and any dry spots, our 120ml jar lasts most customers 2-3 months. Heavier daily users go through one a month.

Want to stock up and pay less per jar? Check out our bundles.

We dispatch within 1-3 business days. North Island delivery is usually 1-3 working days, South Island 1-2.

Free NZ shipping on orders over $75.

Yes — we ship to Australia from our New Zealand facility. Delivery is typically 5-8 business days. Australian shipping costs are shown at checkout.

We currently ship to New Zealand and Australia only. We're working on more destinations — join our email list (footer below) to hear when we expand.

We're online exclusive. That means you only get our products directly through this website — no middlemen, no markups, every batch fresh from our Christchurch facility to your door.

That's on us. Message our team via the chat widget on any page (or our contact form) with a photo, and we'll send a replacement straight away. No return required.

Autoship is the balm on repeat. One 120ml jar arrives every 3, 4, 6 or 8 weeks, whichever you pick, at $24.25 a jar plus $7.95 shipping. You are charged the day your jar is packed, and we email you before every shipment so you always get the chance to change it. Skip, pause, swap your scent or stop it yourself from your routine page, any time.

The year, bought once. $199.95 up front, or four payments of $49.99 with Afterpay, for twelve 120ml jars. Two arrive every eight weeks, six parcels in all, and the postage is on us every time. Parcel two also brings $167.85 of joining gifts: the cleanser, the hand and body soap and the lip balm. A different tester rides in every parcel, and you get five $20 Reviana codes to use across the year, one per order. See the whole routine.

Autoship is month to month and you pay as you go. The year is paid up front, which is what pays for the six free months, the joining gifts, the free postage on every parcel and the Reviana codes. Members on the year also get priority shipping, 15% off anything they set to come with every parcel, and first call on our limited edition scents. If you are not sure, start on Autoship. You can move up to the year later from your routine page and nothing is lost.

Whenever you like, from your routine page, and it applies from your next parcel. On the year you can go further and plan a different scent for each parcel still to come, so the twelve jars can be a mix rather than twelve of the same thing. Moving to one of our dearer scents costs the difference on one jar per parcel, settled in one go. Moving back to an everyday scent costs nothing.

Short runs we make once and do not repeat. They are kept for members who came in on the 12 month routine, and the one you choose stays yours for as long as your membership runs, including after your year rolls over. They are not offered to someone joining straight onto Autoship, because we cannot promise a short run month after month.

Yes, all three, and you do it yourself with no password and no phone call. On Autoship you can skip the next jar or pause for one, two or three months. On the year you can skip a parcel, which simply moves the last one out, or hold everything for up to three months. You still get all twelve jars. Cancelling turns off what happens after your year, and everything you have already paid for still comes.

Yes, and this is the part members use most. Anything from our range can ride along with a parcel you already have coming, so you pay for the item and never the postage. Set something to come with every parcel and it costs 15% less. Both are on your routine page.

It carries on at the same rhythm as Autoship: two 120ml jars every eight weeks at $24.25 a jar plus $7.95 shipping. We email you before that happens, and you can change the scent, slow it down or stop it any time. Nothing is charged without an email first.

The year is bought up front, so it is not refunded for a change of mind, and once parcel two with the joining gifts has been sent it cannot be refunded at all. Anything that reaches you faulty or damaged we swap, within thirty days of it arriving. Autoship is pay as you go, so stopping it simply means nothing further is charged.

If a product doesn't work for your skin, message us within 30 days and we'll refund or replace it. Skincare is personal — we'd rather you find what works for you than be stuck with a jar.

Yes — our bundles save you on per-jar pricing, and we run occasional promotions for our email subscribers. If you saw a promo on social media that isn't applying at checkout, contact us and we'll sort it out.

Open the chat widget on any page and our team will help you choose. For an in-depth, personalised skin plan, you can book a separate consultation with Jordana, a registered naturopath — she runs an independent service we partner with for customers who want a tailored approach.